PCAC welcomes visitors during business hours Mon - Fri - 9am to 5pm and on weekends and public holidays between 10am and 3pm. Outside of these hours visits can be arranged by calling the Registered Nurse on duty on 5682 0800.

From time to time these hours may change and some restrictions may be in place as a result of an outbreak of illness or Pandemic. We will let families and friends know when this happens via email or you can call our friendly reception team for any updates on 5682 0800.

Meals can be ordered by 10:00 am each day for lunch or dinner with your relative for a small fee to cover PCAC’s food costs. Facilities to make a cup of tea or coffee are available in the dining rooms, sitting rooms and kitchenette areas.

All food brought into our facilities by residents, families or friends must be logged into our external food register, labelled, and dated, prior to being stored in any of the facilities’ refrigerators. Unlabelled, undated and / or unregistered foods will be removed and disposed of.

There is car parking available at the front of Prom Country House. We ask that you park in the designated areas, and ensure your car is locked. The area at the front entrance is generally reserved for emergency vehicles but can be used as by families for picking up or dropping off residents.

Our Finance Team will send you an account each month. Our preferred method of payment is Direct Debit where the amount can be directly taken from your account on a nominated date. You may also pay a resident’s monthly account by submitting your payment to:

Account Name: Prom Country Aged Care Inc.

BSB: 633 000 (Bendigo Bank)

Account: 1760 6758

Reference is: Invoice Number or Family name.

You are welcome to bring a pet in from home to visit, however we do request that dogs are always kept on a leash.

We have a salon onsite with a visiting hairdresser who comes to Prom Country House regularly. You can book an appointment via the nurse’s station.

Our wheelchairs are for communal use and cannot be permanently allocated to individual residents. However, you are welcome to borrow a wheelchair for outings so please discuss your plans with the Care Manager.